Surprising Automated Processes

Author: PeopleFinders on April 5th, 2019
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Many people believe that, as technology continues to progress, most workers will eventually be replaced by robots. As it turns out, most companies have already implemented many kinds of automated processes into their business models, without sacrificing the jobs of humans who already work there.

It’s true that automated processes are far more efficient than humans could ever be. However, that doesn’t mean you should fear the idea of robots taking your job. Most automated systems are designed with the sole purpose of working alongside human employees. These processes are supposed to make human tasks easier, rather than taking over their roles. Even unexpected industries have implemented this into their daily workflow.

Here are a few work processes you probably never knew were automated.

The Hiring Process

No, a robot isn’t the one to hire or interview you for a job. However, they’re the first obstacle your resume needs to overcome before it’s even placed onto a hiring manager’s desk.

Once a job listing is posted, companies receive a surge of applications from candidates. These all possess different skill sets and levels of qualification, which can be an overwhelming amount of data. For a human hiring manager to sift through every application, it’d require a lot of time and energy that would be better spent on other tasks.

Automation actually hastens this tedious hiring process. Most companies have now implemented an automated selection system, which scans every application for specific keywords and skill sets needed for an exact position. It can weed out any applicants deemed unfit for the job, and then forward the applications of promising candidates to the human hiring manager. There, the manager can consider and evaluate those individuals.

Agriculture

The world’s population continues to expand. So, we rely upon farmers now more than ever to grow enough food. To ensure all their crops are harvested to their maximum potential, farmers now utilize important scientific data gathered from drones and other devices scattered about their land.

Weather stations and infrared cameras can notify a farmer about what to do to protect crops from heavy rainfall, drought, or other disastrous weather conditions. Drones test a crop’s health or soil conditions, allowing farmers more insight into what areas of their land they should work on. Even tractors and harvesting equipment have become fully automated and easier to use.

What was once a purely human-run industry has now become robot-centric and efficient, and that’s a good thing.

Customer Support

Nowadays, most customers demand that companies provide them with 24/7, round-the-clock support for their needs. No matter what time of day, customers want their problems tended to immediately.

However, this kind of constant service just isn’t a viable use of a company’s or employees’ time. As such, many companies now use chatbots or support messaging systems (SMS) instead. Chatbots and SMS are customers’ preferred way of seeking out support. Over 55% of all consumers confess that they’d rather talk to a business via SMS rather than a phone call or via email. This is due to the sheer convenience, time savings and ease it brings.

Not only does this automated process save you (the customer) extra time and hassle, but it also saves the company from having to manage that same hassle with all of their customers.

Telemarketing

While telemarketing isn’t the newest process to become automated, the rate and methods with which telemarketers target their customers has definitely grown more technologically advanced over the years. Overseas telemarketers have even implemented automated calling systems that can fool you into thinking you’re talking to a human. In reality, you’re speaking to a carefully crafted selection of pre-recorded messages.

While you have to admire their initiative, such automated calls may cause quite a bit of confusion, as well as some annoyance. With a site like PeopleFinders, you can search strange phone numbers you receive calls from to try and see if they’re from a robo-telemarketing company. This handy reverse phone lookup tool may let you know who (or what) is calling you, and from where. It can even tell if the call was made on a random cell phone or from an automated computer switchboard.

Conclusion

Automation has proven to be a helpful tool designed to save time and energy for better prospects. The number of industries that employ automated processes to perform mundane, repetitive tasks might be a bit surprising. However, you can rest assured knowing that robots aren’t out to replace human jobs entirely.

Image attribution: _nastassia – stock.adobe.com

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